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Need Help?
Need help with your order or have a question about one of our products? Please get in touch with our support team via help.sitarotoys@gmail.com
Our customer support is available Monday to Friday: 10am-6:00pm. Average answer time: 24h
How long will it take to receive my order?
We typically dispatch orders within 2 business days. Delivery within India usually takes 4–7 business days depending on your location.
How can I track my order?
Once your order is dispatched, you will receive a tracking ID via email or SMS. You can use this to track your shipment on the courier's website.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for all eligible orders. Please note that additional COD charges apply.
For the best value, we recommend choosing prepaid payment and enjoy an extra ₹100 discount!
Is there a return or refund policy?
Yes! We offer a refund or replacement under specific conditions. Please refer to our Refund Policy for more details.
How do I contact customer support?
You can reach us at help.sitarotoys@gmail.com for any assistance. We typically respond within 24 hours.





